Returns / Warranty

Thank you for choosing our products! This Refund Policy outlines the terms and conditions regarding refunds for both physical and digital purchases. Please read this policy carefully before making a purchase. By purchasing our products, you agree to comply with the terms outlined herein.

Physical Product Refunds:

1.1 Eligibility:
We offer refunds for physical products under the following circumstances:
a. Defective or damaged products received.
b. Incorrect products delivered.
c. Products not delivered within the specified delivery timeframes.

1.2 Refund Process:
To request a refund for a physical product, please follow these steps:
a. Contact our customer support team within 3-5 days of receiving the product, providing detailed information about the issue.
b. Our customer support team will assess your request and may require additional information, such as photographs or proof of damage.
c. If your refund request is approved, we will provide instructions on how to return the product, and upon receiving the returned item, we will initiate the refund process.

1.3 Refund Methods:
Refunds for physical products will be issued using the same payment method used for the original purchase. Please note that the refund processing time may vary depending on your payment provider and may take up to 7 to 10 business days to reflect in your account.

1.4 Return Shipping Costs:
If you are eligible for a refund due to a defective, damaged, or incorrect product, we will cover the return shipping costs. However, if you decide to return a product for reasons other than those mentioned above, you will be responsible for the return shipping expenses.

Digital Product Refunds:

2.1 Eligibility:
Refunds for digital products are available in the following situations:
a. Technical issues or problems with the digital product that prevent you from accessing or using it.
b. Duplicate or accidental purchases of the same digital product.

2.2 Refund Process:
To request a refund for a digital product, please follow these steps:
a. Contact our customer support team within 3-5 days of the purchase, explaining the reason for your refund request.
b. Our customer support team will evaluate your request and may require additional information to assist with troubleshooting or verify the purchase details.
c. If your refund request is approved, we will initiate the refund process.

2.3 Refund Methods:
Refunds for digital products will be issued using the same payment method used for the original purchase. The refund processing time may vary depending on your payment provider and may take up to 7-10 business days to reflect in your account.

2.4 Ineligible Refunds:
Please note that refunds for digital products may not be available in the following situations:
a. Change of mind or personal preferences.
b. Failure to meet the minimum system requirements for accessing or using the digital product.
c. Violation of the terms of service or license agreement associated with the digital product.

General:

Please note the following general considerations:

Our refund policy applies only to purchases made directly from us. If you purchased our products through a third-party retailer or platform, please refer to their refund policy for assistance.

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will become effective immediately upon posting the updated policy on our website.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory purchasing experience.